Drupal: Cannot Log In

If you cannot log into a drupal web site, the problem is:

1. Wrong or Mis-typed Password

You must use your Engineering account password, not your Hawk ID password or other account password.
Solution: Use your Engineering account password.

You don't know if you know your Engineering password, if your account is locked, or if your password has expired.
Solution: Use the Engineering account password checking tool to check the status of your account.

You have mis-typed your password 15 times and your account is locked.
Solution: Wait fifteen (15) minutes and try again. Read about the password policy while you are waiting.

2. Expired Password

Your password has expired. Passwords must be changed every 365 days.
Solution: Go to the password tool page to change your password.

3. Account Problem

There is some problem with your account. You may not be authorized for the site or you may not have been added to the correct group for access.
Solution: Complete the information on the General Assistance Form; ECS will respond as soon as possible.

If you are in the Seamans Center, consider going to the Engineering Help Desk, 1253 SC, 319-335-5055, for help.