Printer Support Policy

Purpose

This document describes the printer support provided by ECS for the College of Engineering.

ECS Lab Printers

ECS handles all the installation, troubleshooting, and repair for printers in the students labs (Elder, Hering, 2301, 1245). Problems with printers in those labs should be reported to the Engineering Help Desk, 319-335-5055, 1253 SC, or consultant@engineering.uiowa.edu

Departmental, Local, and Research Lab Printers

CSS will recommend appropriate printers to purchase. If requested ECS will troubleshoot printing problems and recommend repair as appropriate.

If a maintenance contract is purchased with the printer, hardware problems should be handled per that contract. If there is no maintenance contract or the printer’s warranty has expired, the Engineering Electronics Shop (EES), 2018 SC will attempt to repair printers. The owner must provide an account to which the Electronics Shop can charge the repair.

For help with a departmental printer, contact the Engineering Help Desk, 319-335-5055, 1253 SC, consultant@engineering.uiowa.edu